Privacy Policy - LUNA EX Shop

Last Updated: September 05, 2024

LUNA EX Shop (“we,” “our,” or “us”) is committed to protecting the privacy of our customers (“you,” “your,” or “user”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website lunaex-shop.com or make a purchase through our e-commerce platform.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.

SECTION 1 – INFORMATION WE COLLECT

We may collect several types of information from and about users of our Site, including:

Personal Identification Information:
When you create an account, place an order, subscribe to our newsletter, fill out a form, or contact us, we may collect personal information, including but not limited to your name, email address, shipping address, phone number, and payment information.
Non-Personal Identification Information:
We may collect non-personal identification information whenever you interact with our Site. This may include your browser name, the type of device and technical information about your means of connection to our Site, such as the operating system, the Internet service providers used, and other similar information.
Automatically Collected Information:
When you visit our Site, we automatically collect information about your device, including your IP address, web browser, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our Site, analyze site traffic, and understand how users interact with the Site. You can choose to accept or decline cookies, but this may prevent you from taking full advantage of our Site.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use the information we collect from you in the following ways:

To Process Transactions:
To process your purchases, handle payment processing, deliver the products or services you have requested, and manage any returns, refunds, or exchanges.
To Improve Customer Service:
To help us respond to your customer service requests and support needs more efficiently.
To Personalize Your Experience:
To better understand your preferences and to provide you with a tailored experience while using our Site.
To Communicate With You:
To send you emails or other communications about your order status, new products, special offers, or other information that may interest you. You can opt out of receiving marketing communications at any time.
To Improve Our Site:
We may use feedback you provide to improve our products and services.
To Prevent Fraud:
To protect our Site and our users from fraudulent activities.
To Comply With Legal Requirements:
To comply with any applicable laws and regulations.

SECTION 3 – SHARING YOUR INFORMATION

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers:
We may share your information with trusted third parties who assist us in operating our Site, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential. Examples include payment processors, shipping providers, marketing service providers, and web analytics providers.
Legal Compliance:
We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Business Transfers:
In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your personal information may be among the assets transferred. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.
Consent:
We may share your information with third parties if you provide us with your explicit consent to do so.

SECTION 4 – SECURITY OF YOUR INFORMATION

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind a secured network and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All payment transactions are processed through a secure gateway provider and are not stored or processed on our servers.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Therefore, we encourage you to take precautions to protect your personal data when using the internet.

SECTION 5 – YOUR RIGHTS REGARDING YOUR INFORMATION

Depending on your location, you may have certain rights regarding the personal information we collect and hold about you. These rights may include:

Right to Access:
You have the right to request access to the personal information we hold about you, including the purposes for processing and to whom it has been disclosed.
Right to Rectification:
If any of the information we have is inaccurate or incomplete, you have the right to request its correction or completion.
Right to Erasure (Right to be Forgotten):
You have the right to request the deletion of your personal information, subject to certain exceptions (such as if it is needed for legal obligations or legitimate business purposes).
Right to Object:
You have the right to object to the processing of your personal information, including for marketing purposes.
Right to Restrict Processing:
You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability:
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
Right to Withdraw Consent:
If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at contact@lunaex-global.com. We will respond to your request within the time frame required by applicable law.

SECTION 6 – RETENTION OF YOUR INFORMATION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

SECTION 7 – COOKIES AND OTHER TRACKING TECHNOLOGIES

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and to improve the functionality of our Site. A cookie is a small file that is stored on your device to collect information about your activity on our Site.

We use the following types of cookies:

Essential Cookies: These cookies are necessary for the Site to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences or logging in.
Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us understand which pages are the most and least popular and see how visitors move around the Site.
Functional Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Targeting Cookies: These cookies may be set through our Site by our advertising partners. They may be used by these companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device.
Managing Cookies:
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality and your experience on our Site. You can manage your cookie preferences through your browser settings or by using tools provided by industry bodies.

SECTION 8 – THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

SECTION 9 – CHILDREN’S PRIVACY

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records. If you believe that we might have any information from or about a child under 13, please contact us immediately at contact@lunaex-gloabl.com.

SECTION 10 – INTERNATIONAL TRANSFERS OF DATA

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected, including the United States or other countries where our service providers are located. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal data to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law.

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the Site after any changes or revisions to this Privacy Policy indicates your agreement to the terms of the revised policy.

SECTION 12 – CONTACT US

If you have any questions about this Privacy Policy, the practices of our Site, or your dealings with us, or if you would like to exercise any of your rights as described in this Privacy Policy, please contact us at:

LUNA EX Shop
Seocho-daero, Seocho-gu, Seoul, Republic of Korea
Email: contact@lunaex-global.com
Phone: +2 6406 2014

We will respond to all requests, inquiries, or concerns within a reasonable timeframe.

By using the LUNA EX Shop website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.